How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Hurtslogic Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template. It is not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or contacted Hurtslogic Pest Control
• The way your personal information was handled
• Anything on this website that looks unclear or wrong
• How a provider we connected you with behaved

If Your Concern Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work, and customer service. If a problem comes from work done in your home, the usual first step is to raise it with the provider directly. Keep a written record as you go.

We still want to hear about it. Your feedback helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Please know that Hurtslogic Pest Control cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

If you are worried about how a pesticide was applied, you can also contact the agency that oversees pest control in Ohio.

Sending Your Complaint

Email contact@hurtslogic.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm we received your complaint by email, usually within a few business days. Next we will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not settle things, reply and ask us to look again. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@hurtslogic.garden